Step 1 :

You may lodge a verbal complain using the above channel.

Step 2 :

We will look into your complaint within one (1) working day.

Step 3 :

It will take us a proximately five (5) to fourteen (14) working days to resolve the issue, we appreciate your patience. However, if issue requires complex investigations and/or extensive researches, you will be notified and the time frame will be extended accordingly. We will always keep you in the loop!